Terms & Conditions Last Updated: January 2026 Guide Me Around Morocco — Casablanca, Morocco
Welcome to Guide Me Around Morocco (“we,” “us,” “our,” or the “Company”). By accessing our website (www.guidemearoundmorocco.com) or booking any tour, service, or experience offered by us, you (“you,” “guest,” or “client”) agree to be legally bound by these Terms & Conditions. Please read them carefully. If you do not agree, please refrain from using our services.
1. About Us
Guide Me Around Morocco is a licensed Moroccan tour operator based in Casablanca, founded and directed by Abir, a certified national guide (License No. XXXXX, issued by the Moroccan Ministry of Tourism). We specialize in bespoke, small-group, and private cultural tours across Morocco.
2. Booking & Payment
Reservations are confirmed upon receipt of a 30% non-refundable deposit (unless otherwise specified for last-minute bookings). The balance is due 30 days prior to tour start date (or in full for bookings made <30 days in advance).
Payments are accepted via bank transfer (in MAD or EUR), Stripe, or PayPal. All prices are in Moroccan Dirhams (MAD) unless stated otherwise.
We reserve the right to cancel or amend bookings if full payment is not received by the due date.
3. Pricing & Inclusions
Tour prices are per person (unless stated as private/fixed-rate) and based on current costs (transport, accommodation, guide fees, entry tickets).
What’s included is clearly listed on each tour page (e.g., guide, transport, meals, entries). What’s not included (e.g., tips, personal expenses, optional activities) is also specified.
Prices are subject to change due to fuel surcharges, government tax adjustments, or force majeure (see Section 7). Any change >5% will be communicated in writing with option to cancel.
4. Cancellation & Refunds
Timing Before Tour Start
Deposit (30%)
Balance (70%)
Total Refund
>60 days
Non-refundable
100% refund
70%
30–60 days
Non-refundable
50% refund
35%
<30 days
Non-refundable
0% refund
0%
<7 days or no-show
100% forfeited
—
0%
Group bookings (6+ guests): 50% deposit required; stricter cancellation terms may apply.
Refunds are processed within 14 business days via original payment method (minus bank/PayPal fees).
Note: The deposit covers administrative costs, guide reservation, and initial logistics—hence non-refundable.
5. Guest Responsibilities
You agree to:
Provide accurate personal & travel information (e.g., passport details, health needs).
Comply with Moroccan laws, customs, and cultural norms (e.g., modest dress in rural/religious sites).
Inform us in writing of any mobility, dietary, medical, or accessibility requirements at time of booking. We will accommodate where reasonably possible—but cannot guarantee adjustments requested <14 days prior.
Carry valid travel insurance covering medical emergencies, trip cancellation, and personal liability. We strongly recommend comprehensive coverage.
Respect local communities, environments, and our partners. Disruptive, unsafe, or illegal behavior may result in tour termination without refund.
6. Our Commitments
We pledge to:
Provide services as described, with qualified, licensed guides and vetted local partners.
Maintain transparent pricing—no hidden fees.
Respond to inquiries within 48 business hours.
Support sustainable and ethical tourism: fair wages, eco-conscious operations, and respect for cultural heritage.
Notify you promptly of any unavoidable itinerary changes (e.g., road closures, site closures) and offer alternatives or partial refunds if significant.
7. Force Majeure
We are not liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to:
Natural disasters, pandemics, or extreme weather
Government actions (e.g., border closures, visa suspensions)
Strikes, terrorism, or civil unrest
Transport failures (e.g., flight cancellations, vehicle breakdowns)
Participation in physical activities is at your own risk. We assess fitness requirements and provide safety briefings—but final responsibility rests with the guest.
10. Governing Law & Disputes
These Terms are governed by the laws of the Kingdom of Morocco. Any dispute shall be subject to the exclusive jurisdiction of the courts of Casablanca.
11. Contact & Amendments
For questions or complaints: 📧 contact@guidemearoundmorocco.com
We may update these Terms periodically. The “Last Updated” date will reflect changes. Continued use after revision constitutes acceptance.
Thank you for choosing a journey crafted with care, guided with heart, and rooted in respect. We look forward to sharing the soul of Morocco with you—responsibly and joyfully.
